Our Reviews

After arriving for my appointment, the service advisor had to reschedule my appointment for the next day due to the customer rep that scheduled my original appointment provided incorrect information about the documentation that was needed for my repair.

Nice staff.

I was treated courteously and professionally by everyone.

Fast service and friendly staff

excellent communication from the service advisor during and after the repair was being done !!

Amber did a great job getting me scheduled and checking other issues I had , very satisfied with her assistance

We live out of state and have bought three vehicle from Romain. The truth is we buy from Romain because of superior bond they form with their customers. They are very professional with their dress code, greetings, and work to get us the best deal. Their dealership is clean and everyone is polite. This is why we buy from Romain. Their Business model is the best.

Ryan was helpful by showing me how to tell if I need antifreeze.

Everyone was so professional and my experience was the best I have encountered. Matt Dennis and Zack were so great to work with

Ryan Samples was my service manager , Very understanding to my needs , got the job done correct the first time and in timely manner. Not sure what Romain GMC would do without him.

Tried to add 2 filters and brought oil change from 117 to over 400 dollars. I declined filters because I can replace them with best for 100 dollars. They failed to resit oil level back to 100 percent. Which I had to return car to have it done. Washed car and left mirror turned in . Pulled car in garage and smelled oil. After it cooled down I opened hood to find he had spilled oil on motor and not cleaned it up. This is first time I have had a bad experience but the older gentleman in front of me was asked if he wanted extra stuff put on his car. Maybe a coincidence but I’m sure mine didn’t need to filters because I get a monthly report on things I need. Might want to check and see if this is a common practice with older adults

Always professional and timely service.

No

Friendly and professional

Overall , very efficient.

It took a while but they never gave in finding the root of my problem.

Very polite and easy to work with.

Very pleased with the service

Everything was top notch.

Zach was great to work with during the buying process.

Wonderful repeat experience. Top notch staff!

Courteous staff and efficient

Alignment not performed properly carpool the right

very professional. Plus they washed my truck!!

Great personal Service from Mark Jenkins. He went thru all the options and answered my questions.

Friendly staff

Very nice and professional

Quick service, no hassle

Excellent!!

Cole did a great job coordinating the maintenance items requested. Repairs appear to be excellent.

Great experience very helpful

People was great,but the problem was not fixed

From the time I arrived for my appointment until I drove my car off the lot, I was treated with courtesy and respect. The technician who completed the work did an excellent job. I was very impressed that Romain took the time to wash my car before I picked it up.

It was supposed to be a couple hours to uninstall and reinstall AppleCar play and someone was supposed to call me when it was done. However, 6.5 hours later I had to contact them twice to ask about my car. The issue still hasn't been corrected.

Great job Thanks

Purchased my 2022 Sierra from Romain new. Live about 60 miles away from dealership. I could get service closer to home but I love Romains service so much it’s worth the extra drive.

Great staff.

Extremely friendly service. Every employee that walked past me, asked me if they could help me. It was an enjoyable experience purchasing this vehicle.

Kandice did a great job...the purchase and trade in was quick, slick, and easy.

Very professional, explained everything in great detail. Very happy with the whole experience

Happy

ALWAYS A GOOD EXPERIENCE; QUICK SERVICE NICE WAITING AREA

I was early, they were ahead of schedule, quickly completed the service, and talked to me about any issues of concern.

Everyone is so kind and professional. Very clean facility. A man even opened my car door for me which I thought was very nice!

All personnel we interacted with were pleasant, knowledgeable, and professional. Our visits to Romain are always pleasant.

Best dealership in the state.

Kandace was very helpful in the purchase of the Encore GX.

Courteous and professional

Very friendly crew. They had my name, knew what I was there for and very thorough. Enjoyed the experience.

Amber and her team got me right in for service , do a great job the first time and in a timely manner and for a fair price ! Great job Amber and team.

Everyone was very friendly and helpful.

I thought they made an effort to find the necessary parts locally. That allowed a quicker completion.

everything was perfect Cole took care of me in everyway as he always does

Very good work completed on schedule and Very friendly people.

Everyone was great

Great

Fast and friendly service. One thing you can improve on is the car wash. There was soapy water left on the windshield and the driver side window was covered in white water spots. When I stopped to get gas, there was about a cup of soapy water sitting in there.

It was the best one i’ve ever experienced

The attendant was friendly and finished the tasks in a timely manner.

Great, quick service.

They’re always good to us

Everyone i encountered did their job very well and were quite concerned that i was receiving the care and service i expected. You dont encounter that degree of concern in most businesses today. Very impressive.

took longer than expected. Told that a tech had the keys in his pocket