Our Reviews

Always professional and timely service.

Friendly and professional

Very pleased with the service

Everyone was so professional and my experience was the best I have encountered. Matt Dennis and Zack were so great to work with

Alignment not performed properly carpool the right

Quick service, no hassle

Excellent!!

All personnel we interacted with were pleasant, knowledgeable, and professional. Our visits to Romain are always pleasant.

Happy

ALWAYS A GOOD EXPERIENCE; QUICK SERVICE NICE WAITING AREA

I was early, they were ahead of schedule, quickly completed the service, and talked to me about any issues of concern.

They’re always good to us

Fast and friendly service. One thing you can improve on is the car wash. There was soapy water left on the windshield and the driver side window was covered in white water spots. When I stopped to get gas, there was about a cup of soapy water sitting in there.

It was the best one i’ve ever experienced

Great, quick service.

Professional all the way . Even tho I probably could have gotten alittle more better deal over all it was ok ..

After arriving for my appointment, the service advisor had to reschedule my appointment for the next day due to the customer rep that scheduled my original appointment provided incorrect information about the documentation that was needed for my repair.

Nice staff.

Ryan was helpful by showing me how to tell if I need antifreeze.

Wonderful repeat experience. Top notch staff!

Courteous staff and efficient

People was great,but the problem was not fixed

From the time I arrived for my appointment until I drove my car off the lot, I was treated with courtesy and respect. The technician who completed the work did an excellent job. I was very impressed that Romain took the time to wash my car before I picked it up.

Kandice did a great job...the purchase and trade in was quick, slick, and easy.

Very friendly crew. They had my name, knew what I was there for and very thorough. Enjoyed the experience.

Amber and her team got me right in for service , do a great job the first time and in a timely manner and for a fair price ! Great job Amber and team.

I thought they made an effort to find the necessary parts locally. That allowed a quicker completion.

Great

Great people and service! Both management and Sales went above and beyond to help us resolve our vehicle issues and worked hard to get us into a newer vehicle.

Was wonderful. My only concern was i have had my truck for over a year and have my oil changer several times but this day i took my truck to the same doors and all i got was a wash. Was never told i needed to go to a diffrent spot on Saturdays. I was taken care of as soon as i got to the right place. And was happy with my service.

Overall , very efficient.

Very polite and easy to work with.

very professional. Plus they washed my truck!!

Purchased my 2022 Sierra from Romain new. Live about 60 miles away from dealership. I could get service closer to home but I love Romains service so much it’s worth the extra drive.

Great staff.

Courteous and professional

Everyone was very friendly and helpful.

Very good work completed on schedule and Very friendly people.

Everyone i encountered did their job very well and were quite concerned that i was receiving the care and service i expected. You dont encounter that degree of concern in most businesses today. Very impressive.

Helpful staff.

Had an issue with a message saying "Shift Into Park" when the the gear shift is in park. Service rep suggested I shift more slowly to park. This didn't solve the issue.

Shuttle service is outstanding- friendly- punctual

The oil change and tire rotation was fast and efficient.

The salesman (Zac) listened to our needs and even though I switched from a Subaru to a Buick, he still knew about the product.

Everything was perfect Thank you

Everything was top notch.

Ryan Samples was my service manager , Very understanding to my needs , got the job done correct the first time and in timely manner. Not sure what Romain GMC would do without him.

Everyone is so kind and professional. Very clean facility. A man even opened my car door for me which I thought was very nice!

Extremely friendly service. Every employee that walked past me, asked me if they could help me. It was an enjoyable experience purchasing this vehicle.

Kandace was very helpful in the purchase of the Encore GX.

Everyone was great

The attendant was friendly and finished the tasks in a timely manner.

He was kind, considerate that I had a problem and very knowledgeable. Helped me in every way he knew how. I do so appreciate that

They make you feel comfortable and treat you with kindness!

My experience was excellent as usual. I have been a Romain customer for 13years, and I have never been disappointed. They always explain my options to me, make sure I get the vehicle I need, and go through the vehicle features. I am always treated with respect and given the best deal they possible can give me. I will keep coming back and recommend my friends and family.

We were very happy with our second purchase at Romain. Kenny was our salesman and he was great to work with. Worked hard to get us exactly what we wanted, and was never pushy. Cameron helped us on the day of pick up and was great as well. We priced many other dealerships, and Romain beat every one we priced. We will definitely be back!

It took 2 hours for my oil change. Also couldn’t rotate tires due to not having a lug nut key because they didn’t return my lug nut key to my glove box the last time they used it. Have to order new key on next visit for another problem

No

Fast service and friendly staff

excellent communication from the service advisor during and after the repair was being done !!

We live out of state and have bought three vehicle from Romain. The truth is we buy from Romain because of superior bond they form with their customers. They are very professional with their dress code, greetings, and work to get us the best deal. Their dealership is clean and everyone is polite. This is why we buy from Romain. Their Business model is the best.

Zach was great to work with during the buying process.

Great experience very helpful

Great job Thanks

Best dealership in the state.

Very professional, explained everything in great detail. Very happy with the whole experience

everything was perfect Cole took care of me in everyway as he always does

Employees were super kind and helpful.

Great service, timely

Zach has been excellent in helping me with my new car. Always available and so pleasant and professional to deal with.

I was able to schedule an appointment for service by phone and was put in for the next day! They seemed efficient and polite.

Great customer service!

I was treated courteously and professionally by everyone.

It took a while but they never gave in finding the root of my problem.

Cole did a great job coordinating the maintenance items requested. Repairs appear to be excellent.

Friendly staff

Very nice and professional

took longer than expected. Told that a tech had the keys in his pocket

Did nap price was higher than quoted

On time, efficient, courteous!

I arrived a few minutes early and my service was taken care of promptly!

Jordan S. greeted me and took care of my Acadia’s scheduled service appointment. He followed up with the next service reminder as well. Excellent service, friendly dealership, hot chocolate, and Pioneer Woman magazine while I waited! All good.

My Tech, Davin, was very polite and helpful. He provided me with a list of items on the car that were due to be addressed. He was awesome

I was received quickly and found my way to the lobby. The requested service was an oil change, tire rotation, and a check of the transmission. After 2/1/2 hrs, I checked with the service department to see where we were with the service call. After a few minutes he came back and apologized for the delay. (somewhere along the way, my car got lost!). At this point I had to cancel picking up my great-grandchildren from the bus so my granddaughter had to quick make other plans with the school. I was there for roughly 4 1/2 hours. He was nice and answered my questions but 4 1/2 hrs was more than i expected. We did get a quote for the transmission issue.

Kandace was a pleasure to work with, and the entire team made me feel like a special customer. This isn’t the first car that I’ve bought from the dealership coming back and continuing to do business with them is a choice. My sales experience couldn’t have gone better and I love my new car.

Service was great, but I had to wait quite a while. I was there almost 3 hours. Had an appointment at one. I drove from Owensboro so I was waiting.

Very good service. Attentive and thorough

My service advisor is always amazing. I have never had an issue with any services done or repairs. Your wait times are absolutely insane. A simple oil change is usually a hour and a half to two hours. That’s just insane to me having to wait that long with having a appointment time.

Very good

No problems

many appt to get my problem resolved. parts broken on arrival and truck not ready after being told it was ready

Good experience

Always help if I have a problem , or made sure all of truck up to date

They were very kind and helpful. They explained very welll and asked that we bring our car back so they can fix our issue to the car.

Amber did a great job getting me scheduled and checking other issues I had , very satisfied with her assistance

Tried to add 2 filters and brought oil change from 117 to over 400 dollars. I declined filters because I can replace them with best for 100 dollars. They failed to resit oil level back to 100 percent. Which I had to return car to have it done. Washed car and left mirror turned in . Pulled car in garage and smelled oil. After it cooled down I opened hood to find he had spilled oil on motor and not cleaned it up. This is first time I have had a bad experience but the older gentleman in front of me was asked if he wanted extra stuff put on his car. Maybe a coincidence but I’m sure mine didn’t need to filters because I get a monthly report on things I need. Might want to check and see if this is a common practice with older adults

Great personal Service from Mark Jenkins. He went thru all the options and answered my questions.

It was supposed to be a couple hours to uninstall and reinstall AppleCar play and someone was supposed to call me when it was done. However, 6.5 hours later I had to contact them twice to ask about my car. The issue still hasn't been corrected.

Over 2hrs for an OIL CHANGE??

The staff took good care of me and my Suva’s usual

Everything went very smooth.

Great communication, and reasonable pricing.

Very friendly staff

My car was there 6 weeks and still never got completely fixed. I think the mechanics just stand back and throw darts and say yep that’s it. Started out with a transmission, then a fuel pump and lastly an ECM which needed another 10 days just to get the part. It will be the last time I ever take anything there to be fixed.

great

I was disappointed to find out the SMS system was down after changing my appointment time to allow for time to run diagnostics. Oil change and tire rotation was all they could go. Draven was nice and professional.

You have a great service team. Thank you for getting me in and out so fast.

After the last time that was a complete failure. This time was no better. Tire pressures were not set correctly. After tire rotation fuel filter, life monitor was not reset, chassis was not greased. Engine oil was all over the bottom of the oil pan and front axle, dripping off it. Problems were corrected, but they should have been done correctly.The first time not caught by me

Good experience

Kind and professional They were great

Took a lot longer than expected but overall good.

Everything went fine and was explained very well.

I was there over 3 hours getting oil change and water pump looked at.

It was great working with Haley; she was very professional

Great people as well as service

Courteous and efficient service rep!

Your service team was great. Thank you.

The sales girl was very knowledgeable and we really enjoyed our experience

Monday 3/23/2026: I was charged for eight oils when my 2015 GMC ACADIA only takes six. I told the service tech Zerrick Schmitt this is wrong. He took my card and charged my discover card. He also said a check your engine light showed on my dash but, he had no time to tell his tech to check the check your engine light on my dash. After going home and checking my previous oil change records which showed six oils, I called Romain Service Manager. He called me back. I told him about the eight oils but, did not tell him about the Check your Engine light. The Service Manager told me he would into the issue. I told him I want my money for the two oils not used in my vehicle. He said he will check into it. I noticed Romain charge to my Discover was quick same day. My credit is not as quick. When I called the Service Manager, I asked the lady to cancel my oil service for my Chevy truck on Tuesday 3/24/2026. I have been a customer since the days when you were located o0n Morgan. You do not provide the same quality service. You talk the quality service but, you do not provide the quality service. EXAMPLE: The saying you don't have time to check the engine light on the dash or make an appointment to come back to check the Check Engine Light on the dash. I'm going to find someone who provides quality service.

Quick and easy

Good service.

Very professional

I was very pleased with my recent visit at Romain.

Service representative was courteous. Answered all questions and responded very quickly with return calls.

Friendly and Knowledgeable service department.

my purchase experience has been very good & satisfactory

Fast service, friendly staff.

Short wait and friendly environment to wait in

Had to wait had tire sensor replaced got warning come back on on ride home

Everything very good, oil change is getting very expensive but overall good service & employees.

I went in just to make an appointment and they were able to take me right in. They were fast and polite. And it was on a Saturday. Very helpful. Saved me another trip into town

Great staff

Was welcome as soon as I pull in..service people where very informative and went over my services that was provided..

Very professional and no pressure.

Courteous staff and efficient

This was my first engine oil service since buying new . Oil set was set at 7500 miles truck being below that. I told service representative in lobby as she was keeping me updated. I liked 7500 mile oil change reminder as set originally by GM. She said she was changing to 6000. I said well l will change back to original settings 7500. I live an hour away and can’t change it now so disappointed . I did tell her I like to change my own oil long as doesn’t effect my extended warranty 120. 000 miles or 10 years bought from your dealership. I was assured no problem using 0/20 muti weight full synthetic and certified quality filter. I have shop with hoist enjoy oil service myself. As long as I kept accurate documentation of engine service no problem for warranty.

I had a scheduled appt to bring my car in on 4-6 to fix an oil pan issue. The fix was supposed to take 2 days, but the parts didn't come in. Then the parts didn't come in. And then again, the parts didn't come in. I'm not sure why the parts weren't ordered and on hand before I was told to bring my car in. Amber was great about keeping me informed, and luckily, I had a loaner car from you. NINE days later, my car was ready. When I read the receipt, I saw that the mechanic stated he put the old oil back in the car since my oil change wasn't "that long ago". What??!! If this wasn't under warranty, I'm willing to bet you would have put new oil in the car. It looks to me like this was a move to save a few bucks on your part. I complained to the service manager (I don't remember his name), and he was kind & understanding. He changed the oil and I finally got my car back later in the afternoon.

Well taking care of

Good service as usual

It was great