Our Reviews

Overall , very efficient.

Everyone was so professional and my experience was the best I have encountered. Matt Dennis and Zack were so great to work with

Great personal Service from Mark Jenkins. He went thru all the options and answered my questions.

It was supposed to be a couple hours to uninstall and reinstall AppleCar play and someone was supposed to call me when it was done. However, 6.5 hours later I had to contact them twice to ask about my car. The issue still hasn't been corrected.

Extremely friendly service. Every employee that walked past me, asked me if they could help me. It was an enjoyable experience purchasing this vehicle.

Kandace was very helpful in the purchase of the Encore GX.

Happy

ALWAYS A GOOD EXPERIENCE; QUICK SERVICE NICE WAITING AREA

I was early, they were ahead of schedule, quickly completed the service, and talked to me about any issues of concern.

I thought they made an effort to find the necessary parts locally. That allowed a quicker completion.

Great people and service! Both management and Sales went above and beyond to help us resolve our vehicle issues and worked hard to get us into a newer vehicle.

Was wonderful. My only concern was i have had my truck for over a year and have my oil changer several times but this day i took my truck to the same doors and all i got was a wash. Was never told i needed to go to a diffrent spot on Saturdays. I was taken care of as soon as i got to the right place. And was happy with my service.

Kandace was a pleasure to work with, and the entire team made me feel like a special customer. This isn’t the first car that I’ve bought from the dealership coming back and continuing to do business with them is a choice. My sales experience couldn’t have gone better and I love my new car.

I was treated courteously and professionally by everyone.

Tried to add 2 filters and brought oil change from 117 to over 400 dollars. I declined filters because I can replace them with best for 100 dollars. They failed to resit oil level back to 100 percent. Which I had to return car to have it done. Washed car and left mirror turned in . Pulled car in garage and smelled oil. After it cooled down I opened hood to find he had spilled oil on motor and not cleaned it up. This is first time I have had a bad experience but the older gentleman in front of me was asked if he wanted extra stuff put on his car. Maybe a coincidence but I’m sure mine didn’t need to filters because I get a monthly report on things I need. Might want to check and see if this is a common practice with older adults

Cole did a great job coordinating the maintenance items requested. Repairs appear to be excellent.

Friendly staff

Very nice and professional

Courteous and professional

They’re always good to us

Very good work completed on schedule and Very friendly people.

took longer than expected. Told that a tech had the keys in his pocket

Employees were super kind and helpful.

The oil change and tire rotation was fast and efficient.

The salesman (Zac) listened to our needs and even though I switched from a Subaru to a Buick, he still knew about the product.

Everything was perfect Thank you

I was very pleased with my recent visit at Romain.

Always professional and timely service.

Friendly and professional

Fast service and friendly staff

excellent communication from the service advisor during and after the repair was being done !!

We live out of state and have bought three vehicle from Romain. The truth is we buy from Romain because of superior bond they form with their customers. They are very professional with their dress code, greetings, and work to get us the best deal. Their dealership is clean and everyone is polite. This is why we buy from Romain. Their Business model is the best.

Ryan Samples was my service manager , Very understanding to my needs , got the job done correct the first time and in timely manner. Not sure what Romain GMC would do without him.

Great job Thanks

All personnel we interacted with were pleasant, knowledgeable, and professional. Our visits to Romain are always pleasant.

Very friendly crew. They had my name, knew what I was there for and very thorough. Enjoyed the experience.

Amber and her team got me right in for service , do a great job the first time and in a timely manner and for a fair price ! Great job Amber and team.

Fast and friendly service. One thing you can improve on is the car wash. There was soapy water left on the windshield and the driver side window was covered in white water spots. When I stopped to get gas, there was about a cup of soapy water sitting in there.

It was the best one i’ve ever experienced

We were very happy with our second purchase at Romain. Kenny was our salesman and he was great to work with. Worked hard to get us exactly what we wanted, and was never pushy. Cameron helped us on the day of pick up and was great as well. We priced many other dealerships, and Romain beat every one we priced. We will definitely be back!

After arriving for my appointment, the service advisor had to reschedule my appointment for the next day due to the customer rep that scheduled my original appointment provided incorrect information about the documentation that was needed for my repair.

Nice staff.

Very polite and easy to work with.

Everything was top notch.

Amber did a great job getting me scheduled and checking other issues I had , very satisfied with her assistance

Alignment not performed properly carpool the right

Great experience very helpful

Everyone is so kind and professional. Very clean facility. A man even opened my car door for me which I thought was very nice!

Best dealership in the state.

He was kind, considerate that I had a problem and very knowledgeable. Helped me in every way he knew how. I do so appreciate that

They make you feel comfortable and treat you with kindness!

Zach has been excellent in helping me with my new car. Always available and so pleasant and professional to deal with.

Very good service. Attentive and thorough

I arrived a few minutes early and my service was taken care of promptly!

Jordan S. greeted me and took care of my Acadia’s scheduled service appointment. He followed up with the next service reminder as well. Excellent service, friendly dealership, hot chocolate, and Pioneer Woman magazine while I waited! All good.

Ryan was helpful by showing me how to tell if I need antifreeze.

People was great,but the problem was not fixed

From the time I arrived for my appointment until I drove my car off the lot, I was treated with courtesy and respect. The technician who completed the work did an excellent job. I was very impressed that Romain took the time to wash my car before I picked it up.

Very professional, explained everything in great detail. Very happy with the whole experience

Everyone was great

The attendant was friendly and finished the tasks in a timely manner.

Helpful staff.

Had an issue with a message saying "Shift Into Park" when the the gear shift is in park. Service rep suggested I shift more slowly to park. This didn't solve the issue.

Over 2hrs for an OIL CHANGE??

many appt to get my problem resolved. parts broken on arrival and truck not ready after being told it was ready

Good experience

Always help if I have a problem , or made sure all of truck up to date

My Tech, Davin, was very polite and helpful. He provided me with a list of items on the car that were due to be addressed. He was awesome

I was received quickly and found my way to the lobby. The requested service was an oil change, tire rotation, and a check of the transmission. After 2/1/2 hrs, I checked with the service department to see where we were with the service call. After a few minutes he came back and apologized for the delay. (somewhere along the way, my car got lost!). At this point I had to cancel picking up my great-grandchildren from the bus so my granddaughter had to quick make other plans with the school. I was there for roughly 4 1/2 hours. He was nice and answered my questions but 4 1/2 hrs was more than i expected. We did get a quote for the transmission issue.

It took 2 hours for my oil change. Also couldn’t rotate tires due to not having a lug nut key because they didn’t return my lug nut key to my glove box the last time they used it. Have to order new key on next visit for another problem

Monday 3/23/2026: I was charged for eight oils when my 2015 GMC ACADIA only takes six. I told the service tech Zerrick Schmitt this is wrong. He took my card and charged my discover card. He also said a check your engine light showed on my dash but, he had no time to tell his tech to check the check your engine light on my dash. After going home and checking my previous oil change records which showed six oils, I called Romain Service Manager. He called me back. I told him about the eight oils but, did not tell him about the Check your Engine light. The Service Manager told me he would into the issue. I told him I want my money for the two oils not used in my vehicle. He said he will check into it. I noticed Romain charge to my Discover was quick same day. My credit is not as quick. When I called the Service Manager, I asked the lady to cancel my oil service for my Chevy truck on Tuesday 3/24/2026. I have been a customer since the days when you were located o0n Morgan. You do not provide the same quality service. You talk the quality service but, you do not provide the quality service. EXAMPLE: The saying you don't have time to check the engine light on the dash or make an appointment to come back to check the Check Engine Light on the dash. I'm going to find someone who provides quality service.

Quick and easy

Fast service, friendly staff.

Short wait and friendly environment to wait in

Had to wait had tire sensor replaced got warning come back on on ride home

After the last time that was a complete failure. This time was no better. Tire pressures were not set correctly. After tire rotation fuel filter, life monitor was not reset, chassis was not greased. Engine oil was all over the bottom of the oil pan and front axle, dripping off it. Problems were corrected, but they should have been done correctly.The first time not caught by me

Took a lot longer than expected but overall good.

Everything went fine and was explained very well.

Very pleased with the service

Wonderful repeat experience. Top notch staff!

Courteous staff and efficient

Quick service, no hassle

Excellent!!

Kandice did a great job...the purchase and trade in was quick, slick, and easy.

Professional all the way . Even tho I probably could have gotten alittle more better deal over all it was ok ..

On time, efficient, courteous!

I went in just to make an appointment and they were able to take me right in. They were fast and polite. And it was on a Saturday. Very helpful. Saved me another trip into town

I had a scheduled appt to bring my car in on 4-6 to fix an oil pan issue. The fix was supposed to take 2 days, but the parts didn't come in. Then the parts didn't come in. And then again, the parts didn't come in. I'm not sure why the parts weren't ordered and on hand before I was told to bring my car in. Amber was great about keeping me informed, and luckily, I had a loaner car from you. NINE days later, my car was ready. When I read the receipt, I saw that the mechanic stated he put the old oil back in the car since my oil change wasn't "that long ago". What??!! If this wasn't under warranty, I'm willing to bet you would have put new oil in the car. It looks to me like this was a move to save a few bucks on your part. I complained to the service manager (I don't remember his name), and he was kind & understanding. He changed the oil and I finally got my car back later in the afternoon.

Well taking care of

Very good

It took a while but they never gave in finding the root of my problem.

Zach was great to work with during the buying process.

very professional. Plus they washed my truck!!

Purchased my 2022 Sierra from Romain new. Live about 60 miles away from dealership. I could get service closer to home but I love Romains service so much it’s worth the extra drive.

Great staff.

everything was perfect Cole took care of me in everyway as he always does

Great

Shuttle service is outstanding- friendly- punctual

great

I was disappointed to find out the SMS system was down after changing my appointment time to allow for time to run diagnostics. Oil change and tire rotation was all they could go. Draven was nice and professional.

Did nap price was higher than quoted

My experience was excellent as usual. I have been a Romain customer for 13years, and I have never been disappointed. They always explain my options to me, make sure I get the vehicle I need, and go through the vehicle features. I am always treated with respect and given the best deal they possible can give me. I will keep coming back and recommend my friends and family.

You have a great service team. Thank you for getting me in and out so fast.

The sales girl was very knowledgeable and we really enjoyed our experience

No

Everyone was very friendly and helpful.

Everyone i encountered did their job very well and were quite concerned that i was receiving the care and service i expected. You dont encounter that degree of concern in most businesses today. Very impressive.

Great, quick service.

Great service, timely

I was able to schedule an appointment for service by phone and was put in for the next day! They seemed efficient and polite.

Great customer service!

They were very kind and helpful. They explained very welll and asked that we bring our car back so they can fix our issue to the car.

Great staff

Was welcome as soon as I pull in..service people where very informative and went over my services that was provided..

Great people as well as service

Courteous and efficient service rep!

Great job

Service writer was polite and informative. No issues

Service advisor needs training. Alignment seemed to be the upsell of the day. Didn’t run truck through the car wash.

I was there over 3 hours getting oil change and water pump looked at.

It was great working with Haley; she was very professional

Kandace was great to work with and made the purchase quick and easy.

Jordan was EXCELLENT. Very helpful, courteous, and great communication. He is one of the best Service Technicians I have had!

It was

We were supposed to have our tires rotated also when we made our appointment but was not done according to the paperwork

After having a not so great experience at another GM/Buick dealership in IL, Reese and Matt at Romain have restored my trust in the car purchasing process.

Hallie took care of me and I fell in love with the Buick Avenir SUV because it was so comfortable. I have had several SUV's in the past including a Lexus, Mazda and Lexus and this is the most comfy and easy to drive. The Lexus and Mazda were loud and I felt every bump in the road.

I took my 2024 GMC HUMMER EV SUV to Romain GMC service on May 8, 2026 for routine service, a windshield washer fluid leak, and replacement of all four OEM tires with Toyo Open Country A/T III EV tires in the same OEM size. My service advisor at the time was Amber. I was initially told the vehicle would need to stay over the weekend because the lift capable of handling a vehicle this heavy was occupied. That was understandable. On May 11, I was told the vehicle was ready. When I arrived, I was told the tires had been replaced and that no windshield washer fluid leak had been found. That was surprising because the leak was obvious: when fluid was added, it visibly leaked out from the rear area of the vehicle and the system would quickly show a low-fluid warning. When I got into the vehicle at the dealership, the low washer fluid warning was already on and the system was dry. In other words, the issue was present while the vehicle was still in the service department, despite my being told no leak had been identified. I left the vehicle there so it could be repaired. Communication then became poor. I did not receive updates for several days. I texted the service line on May 13 and did not get a reply. I called and was told they were waiting on a part. On May 18, after still not receiving clear communication, I went to the service department in person and was told the vehicle was ready. When I asked why I had not been notified, Amber said she thought the manager would have called me. The washer fluid issue appeared to be fixed at that point. After picking up the vehicle, I noticed a new steering-wheel vibration beginning around 60 mph and continuing up to about 75 mph. This vibration was not present before the tire replacement. After researching the likely cause, I brought the vehicle back on May 26 with written instructions requesting road-force balancing and documented road-force numbers for each tire/wheel assembly. On May 27, Amber texted me: “Yes, I have it ready to go. Shop manager drove to make sure it was balanced correctly.” When I arrived, I was given the keys and paperwork. I assumed the issue had been resolved because I was told it was ready and had been driven to confirm the balance. However, on the drive home, the vibration was still present. When I reviewed the paperwork, it stated: “Road force of rear tires out of spec 35 lb max for LT tires… after force matching rear could only be reduced to 40 and 46 lbs.” The printout showed two assemblies at 40 lb and 46 lb, while the other two were 23 lb and 28 lb. So the issue had not been fully corrected. Two assemblies were still outside the dealership’s own stated acceptable threshold. The paperwork also showed the same mileage in and out, which does not support that any meaningful road test was documented. To be clear, the high road-force readings may have been a tire issue rather than a GMC issue. I contacted Tire Rack, where the Toyo tires were purchased, and they promptly sent two replacement tires for the two that did not meet the road-force threshold. Tire Rack also provided return labels for the two defective tires. Amber asked me to email those return labels to her, which I did. As of this review, I still have not received confirmation that the two defective tires were actually shipped back to Tire Rack. That matters because those two tires are worth approximately $1,000 and are part of the warranty/claim process. On May 29, I brought the vehicle back to Romain GMC to have the two faulty tires replaced. On June 1, someone other than a service advisor called and said the vehicle was ready. I asked whether they had the updated road-force numbers after replacing the tires. I was told I would receive a call back. During that call, I was also told that Amber was no longer working in the service department. I did not receive a call back that day. I also texted the service line and received no reply. After several more days without communication, I went to the service department in person on June 4 and spoke with the service manager. I was told the two tires had been replaced, but they did not have updated road-force numbers and it appeared the road-force balancing may not have been performed after replacing the very tires that were replaced because of excessive road force. That was extremely frustrating. I calmly explained that the lack of communication and follow-through had become unacceptable. The manager apologized and said they would do better. I was then assigned a new service advisor, Lauren. She said she would look into it and follow up. The next day, she called and said the technician who performs road-force balancing would not be in until Monday, June 8, and that she would update me then. I called the evening of June 8 and left a voicemail. As of the end of the workday on June 9, I still have not received an update on my vehicle. This has not been a simple one-time mistake. The pattern has been repeated: poor communication, missed updates, being told the vehicle is ready when key requested information is missing, and lack of clear documentation. Again, I am not blaming Romain GMC for a possible Toyo tire defect. Tire Rack responded quickly and appropriately by sending replacements. My issue is with the service department’s communication, documentation, and failure to properly close the loop on the exact issue I brought the vehicle in for. For a vehicle at this price point, and for a dealership service department representing GMC, this experience has been very disappointing. I will soon be in the market for an Escalade to replace my Rivian R1S, and based on this service experience, Romain GMC is unlikely to be where I make that purchase.

We had a great experience. Reese went above and beyond. Reese made sure we left with any and all questions answered! We also appreciated and enjoyed the help of Brett Cummings, he took the time to even walk over and checked on us as we were leaving.

Getting vehicle detailed and also having an alignment done were very satisfactory. The total detailing (inside and outside) had my car looking as though it was brand new and still sitting on the showroom floor. Overall experience was very good.

The experience was great. Staff were incredibly friendly and informative about the process. They keep my vehicle performing well.

Good experience

Kind and professional They were great

Your service team was great. Thank you.

Courteous staff and efficient

This was my first engine oil service since buying new . Oil set was set at 7500 miles truck being below that. I told service representative in lobby as she was keeping me updated. I liked 7500 mile oil change reminder as set originally by GM. She said she was changing to 6000. I said well l will change back to original settings 7500. I live an hour away and can’t change it now so disappointed . I did tell her I like to change my own oil long as doesn’t effect my extended warranty 120. 000 miles or 10 years bought from your dealership. I was assured no problem using 0/20 muti weight full synthetic and certified quality filter. I have shop with hoist enjoy oil service myself. As long as I kept accurate documentation of engine service no problem for warranty.

Outstanding service. Start to finish.

Total wait time was longer than usual….2 hours 30 minutes

Every one was very nice to work with. Highly recommend!

Lauren was incredibly nice and helpful. She was also very knowledgeable and gave me multiple options for services that I will be needing soon and wasn’t pushy about it. One of the best automotive experiences I’ve had.

Service was completed as required, was kept informed of time line for the completion. Everyone I dealt with was very helpful and answered all my questions.

Excellent, professional service. Timely. Service manager was knowledgeable and friendly. Always a positive experience.

Kandace was amazing!

Service was great, but I had to wait quite a while. I was there almost 3 hours. Had an appointment at one. I drove from Owensboro so I was waiting.

The staff took good care of me and my Suva’s usual

Everything went very smooth.

Great communication, and reasonable pricing.

Very friendly staff

My car was there 6 weeks and still never got completely fixed. I think the mechanics just stand back and throw darts and say yep that’s it. Started out with a transmission, then a fuel pump and lastly an ECM which needed another 10 days just to get the part. It will be the last time I ever take anything there to be fixed.

Very professional and no pressure.

Courteous, professional

The young man was very courteous and polite. He explained all that was done and answered all my questions.

Efficient, Nice

Lauren was a great help in getting the truck serviced

I have had two buying experiences through this dealership and both have been flawless.

No problems

I was disappointed during today's visit. I was charged for an 8 speed trans flush, but my vehicle has a 6 speed trans. I had been previously quoted $399 for this service, but was charged $699.I realize prices have increased, but am wondering if I was charged for an incorrect service. Also, I informed the service writer that 2 TPM sensors were inoperable. I also related that I could not afford to repair them at this time. When I received the vehicle back, none of the sensors were operable. However, the warning light on the dash was still lit, so I don't know if the system was disabled or if there is another problem. While we were informed that the inspection was complete and everything was OK, we did not receive the inspection sheet we usually have gotten listing the condition of different systems. Otherwise, we were kept informed of the progress of repairs and treated with courtesy and respect as we waited

Didn’t’ solve the problem with radio

I came in at 8:45 for a 9:00 appointment I was there until 3:45 pm and told them I was waiting for vehicle service I asked several times about my truck starting at 12:00 and was told the tech had to leave for court before he serviced my truck I scheduled this service 3-4 weeks in advance as it is also supposed to be under a oil consumption test for loss of oil between oil changes It was still 2 1/2 hours after they knew I was waiting on it for it to get done, told me they didn’t have the oil for my truck They didn’t change my fuel filter as scheduled and my tires were rotated but not inflated to the proper pressure and I had to come back the next day to fix that I was told there was no oil on the dipstick and this is the second service it has been this way at 3000 miles and at 7000 miles I was told to schedule a mechanical evaluation, I said I could drop it off Friday if you have a rental car and leave it all week This was on Tuesday and they were supposed to let me know if they could do that by Wednesday and I still haven’t heard back by Thursday afternoon I have called gm claims and spoke to someone there about the truck losing oil They said they would email me this claim info and didn’t and someone would contact me and nobody has yet Losing confidence in my new $90k GMC truck and the service I am receiving for it

great

I was a little early for appointment, but they got me right in to have oil change. Offered refreshments while I waited. They were finished when promised.

Na

I’m a returning customer as this dealership is one of the best around

Terrible communication.

I called to schedule an oil change and basic maintenance and was able to get my car in the same day. When I arrived I was greeted promptly, they got my car in and taken care of and I was on my way! The waiting area is clean and comfortable.

The coolant wasn’t full.

I don’t feel like answering this question !! They did a great job that’s all I can say

Outstanding customer experience. Was kept informed along the way. The person I worked with was very knowledgeable and friendly.

Everything very good, oil change is getting very expensive but overall good service & employees.

Very professional

Good service as usual

It was great

Kandace and the other members of the Romain team in Evansville made the leasing process seamless after working with a local dealership that was more worried about me being on their lot than what it was, I was needing/wanting. Kandace heard what I was saying and we made it happen. I look forward to working with her again in a year to replace our other lease.

My visit to Romain was great! I was greeted when I arrived, and directed exactly where I needed to go. Kaleb was exceptionally pleasant in getting my Vehicle in for a recall issue. Kaleb was very kind and polite!! I have purchased two vehicles from Romain, and will certainly go back for any future purchases. Both were very “painless” transactions.

Efficient, informative and friendly service! Have been Romain customer for years, and will continue to be - thank you!

Friendly staff quiet lobby to sit while vehicle is being serviced

I bought my last car from Matt so when I was looking I reached out to him again. He is always helpful and patient in answering my questions. Mike showed me all the new features on my car. Doug helped with financing and the paperwork. They were all very helpful.

Clean, communication was excellent

Everyone was so nice and helpful. With my mom in the hospital you guys transported my sister & I there, then picked me up when all was finished. Great service!!

Salesman Micah was very professional thru the buying process of our new 2026 Buick Enclave. Answered all our questions & made sure we were satisfied with the purchase. Would definitely recommend him. 👏👏

My truck has always been washed but my wife’s truck was not, so there were hand prints and smears left all over the vehicle. She also did not get a mileage sticker indicating when she needs her next change. My truck has never been returned to me in this manner

It didn’t take as long as they said it would and it was cheaper than what they quoted.

Reese was amazing

Service representative was courteous. Answered all questions and responded very quickly with return calls.

Friendly and Knowledgeable service department.

my purchase experience has been very good & satisfactory

My service advisor is always amazing. I have never had an issue with any services done or repairs. Your wait times are absolutely insane. A simple oil change is usually a hour and a half to two hours. That’s just insane to me having to wait that long with having a appointment time.

Good service.

Clean facility and customer focused personnel.